Shipping Policy
1. Order Processing
- Orders are usually processed within [1–3 business days] after payment confirmation.
- On new-release / pre-order items, processing may take longer; we will notify you if there’s delay.
2. Shipping Methods & Times
We offer a selection of shipping carriers with estimated delivery times (these are estimates and not guaranteed):
| Shipping Option | Estimated Delivery Time* | Regions / Notes |
|---|---|---|
| Standard Shipping | [e.g. 5–10 business days] | Domestic / local region |
| Express Shipping | [e.g. 2–5 business days] | Faster service, higher cost |
| International Shipping | [e.g. 10–20+ business days] | Depending on destination / customs |
* Delivery times begin after processing, not from order date.
3. Shipping Costs
Shipping fees are calculated based on weight, dimensions, destination, and the carrier selected. At checkout, you will see available options and costs before confirming.
4. Dropship / Fulfillment
For items fulfilled by our dropship suppliers:
- We forward your customer information (name, address) to the supplier for shipping.
- Your order may ship from a third-party warehouse, which may affect packaging or multiple shipments.
- Some items may ship separately (if from different suppliers).
5. Customs, Duties, & Import Taxes
- For international orders, the recipient is responsible for import duties, taxes, and customs clearance.
- We are not responsible for delays, confiscation, or extra costs caused by customs in destination countries.
6. Tracking & Notifications
- You will receive a shipping confirmation email with tracking info (if available).
- You can check order status via your account or by contacting us.
7. Lost, Damaged, or Delayed Packages
- If a package is lost or significantly delayed, contact us at support@bohosparks.com.
- If damage occurs during transit, keep all packaging and photographic evidence — we’ll coordinate with the carrier or supplier.
- We may require you to file a claim with the carrier or supplier; we’ll assist.